Return Policy

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Our Return Promise

At Irene's Secret, we want you to shop with confidence. We stand behind the quality of every product we sell and are committed to your complete satisfaction. Our 30-day hassle-free return policy ensures you can try our lingerie risk-free.

Return Policy Overview

Return Window: 30 days from delivery date
Return Method: Mail (prepaid label included)
Refund Timeline: 5–7 business days after receipt
Return Fees: Free returns for damaged/defective items

Return Eligibility Requirements

To ensure your return is processed smoothly, please meet the following requirements:

Unworn & Unwashed: Items must be in original condition with no signs of wear.
Original Packaging: All items must be returned in original packaging with tags attached.
Sanitary Stickers Intact: For hygiene reasons, panties and similar items must have sanitary stickers in place.
Proof of Purchase: Keep your order confirmation email as purchase verification.

How to Return Your Item

Our streamlined return process makes it easy to get a full refund:

Contact Us: Email hihioscar123@gmail.com or use our contact form to request a return authorization.
Receive Your Label: We'll email a prepaid return shipping label within 24 hours.
Pack & Ship: Place the item in original packaging, attach the label, and drop off at any authorized shipping location.
Get Your Refund: Once received and inspected, your refund will be processed within 5–7 business days.

Refund Information

Full Refund: Complete refund including item price and applicable taxes.
Refund Method: Processed to your original payment method.
Refund Timeline: 5–7 business days after we receive your return.
Shipping Refunds: Original shipping fees are non-refundable unless the return is due to our error (damaged or defective item).

Special Circumstances

Damaged or Defective Items: Contact us within 48 hours with photos. We'll cover all return shipping costs and provide a full refund or replacement.
Wrong Item Received: Contact us immediately. We'll arrange a free return and ship the correct item at no cost.
Final Sale Items: Items marked as "final sale" are not eligible for return.
International Orders: For orders outside the US, return shipping fees are the customer's responsibility unless the return is due to our error.

Exchange Policy

We currently do not offer direct exchanges. To get a different size or color, simply return the original item for a full refund and place a new order. This ensures you get exactly what you want without waiting.

Need Help?

Our customer service team is here to assist you with any questions about sizing, fit, or returns. We're committed to ensuring you find the perfect lingerie.